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System Reliability Engineer

Job ID: R0092401 Location: Texas, United States of America
Full time, Regular Employment
Location: Texas, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.


We are looking for a System Reliability Engineer to join Guavus, a Thales company. As a System Reliability Engineer, you will be a part of a team that is working on technology impacting every area of our lives and fundamentally changing the worldYou will be part of a team that is working with large scale big data and streaming technologies. At Guavus, working in this age of vast information and endless possibilities inspires us. If this is something that excites you, please apply now!

This position is for a strong team player that enjoys owning big projects in a big infrastructure. If you have a good horizontal set of skills across a modern set of technologies, this might be your dream job !

Position can be remote and therefore located anywhere in the US. Main travel will be to San Jose/ San Francisco, California

Key Responsibilities:

  • Install software in local and/or customer operated labs

  • Test software delivered by engineering to the SRE team

  • Automate deployment of the software

  • Perform ATP of the software before deployment

  • Deploy software across large clusters

  • Deploy software across large number of data centers

  • Monitor and support software on a daily basis

  • Troubleshoot software internally and with customers

  • Occasionally assist customer in troubleshooting their applications

  • Advise in software architecture process

  • Work closely with engineering to manage escalations when they occur

  • Communicate with customer using established support channels

  • Perform outside business hours work on a regular basis

  • Provide leadership in problem-solving, including proposing and discussing fixes, advising and educating customers 

  • Liaise with engineering to drive product fixes

  • Maintain a deep understanding of the product and all it’s components

Required Skills and Experience:

  • Intermediate Ansible and shell scripting abilities

  • Proven Kubernetes and Kafka experience

  • 3+ years networking experience

  • 3+ years experience deploying complex software, preferablyin the Wireless or Telecom domain. 

  • Functional knowledge of server hardware and storage

  • Must have completed minimum one project end-to-end in a technical System Reliability Engineer, DevOps Engineer or Deployment Engineer role

  • Travel occasionally (10%)

Preferred Skills and Experience:

  • Bachelor’s Degree/Master’s Degree in Computer Science, Computer Engineering, or a related field

  • Certification in Cloud e.g. AWS/Microsoft Azure

  • Understanding of support processes, KPIs & SLA management

  • Ability to handle escalations and drive customer communications on daily basis

  • Ability to communicate courteously and effectively with customers, third-party vendors, and partners

Thales champions inclusion and we believe diversity strengthens the fabric of our culture.We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an Equal Opportunity Employer/AA/Minorities/Females/Veterans/Disabled.

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For United States Candidates

Thales is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, age or any other characteristic protected by law. Please read Thales Equal Opportunity Policy Statement. Please read our Pay Transparency Policy Statement.

For more information about your rights as an applicant, please review EEO is the Law and EEO is the Law Supplement or EEO is the Law (Spanish) and EEO is the Law Supplement (Spanish).

If you need an accommodation or assistance in order to apply for a position with Thales, please call Human Resources at 1-833-676-3700 or email us at

Thales is an E-Verify employer - learn more here.

About our location

Texas, United States of America

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