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Customer Service Representative

Job ID: R0141207 Location: Tczew, Pomerania, Poland
Regular Employment, Full time
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Main role:

  • you will take total ownership of customers' orders from the Purchase Order receipt to the delivery,
  • you will coordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operations, Order manager,
  • you will be responsible for the internal coordination and follow-up of customer requests/claims,
  • you will undertake effective root cause analysis whilst following best practice and quality management processes,
  • you will attend customer meetings and assist customers when visiting Thales DIS’s offices
  • you will be responsible for record management.

You need to have:

  • Fluent English and French
  • Degree in Business or related
  • 1-3 years of experience in customer service or related role
  • MS Office skills
  • Basic knowledge in contract management, export, sales knowledge and logistics

To do this job, you must be:

  • Excellent verbal and written communication skills
  • Ability to work well under pressure
  • Initiative in action
  • Team work ability

We would appreciate if you had:

  • CRM experience, ERP knowledge, knowledge of smartcards

We offer:

  • Work from our modern office located in Tczew (near to Gdańsk). 
  • Employment in a company with a long history in innovation and technology.
  • Challenging tasks and growth opportunities in a motivating work environment.
  • Gaining experience in an international organization.
  • Private medical and insurance care.
  • Possibility to work partially from home

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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About our location

TCZEW, Poland