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Technical & Delivery Consultant

Job ID: R0093689 Location: Singapore, Singapore, Singapore
Full time, Regular Employment
Location: Singapore, Singapore

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Thales in Singapore has been present since 1973, providing state-of-the-art solutions for customers in the aerospace, defence, security and transportation markets. Today, Thales in Singapore employs over 600 people and is home to all regional avionics services, a ground transportation integration centre, and regional innovation hub.

As a Technical Delivery Consultant within the Identity & Biometrics business, you will interface with customers for all technical activities related to the product during pre-sales, tender, deployment and after-sales. You will also lead and write product offers during tenders and manage the project during its implementation.

Responsibilities

Pre-Sales

  • Understand the customers’ needs in order to prepare technical offer and contribute to the tender technical answer
  • Calculate cost, define schedule, identify risks
  • Prepare and conduct technical presentations, product demonstrations and product trainings
  • Provide samples and market inputs to the product team

Project Delivery

  • Write technical specifications

  • Manage the project from forecast, plan, report, control to delivery
  • Deliver the product and get customer approval

After-Sales

  • Provide first level support to customers' requests and issues
  • Manage the customers’ communication together with Account Manager

Requirements

  • At least 5 years experience in Technical Support and/or Project Management
  • Fluent in English
  • Familiar with Technical Writing
  • Familiar with Smart Card and Personalization technologies
  • Knowledge on digital security such as Cryptography, PKI and Authentication Protocols
  • Familiar with International Standards such as Global Platform, Java Card, ICAO
  • PMP certification will be a bonus
  • Strong customer-orientation with good negotiation and interpersonal skills
  • Able to maintain a positive attitude and meet deadlines under pressure

We are looking for a technical person who enjoys talking to people and is a good influencer, loves translating complexity into simple design and thrives under high pressure. If this sounds likes you, we would love to meet you!

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!


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About our location

Singapore, Singapore

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