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Customer Service Executive (OEMServices)

Job ID: R0050634 Location: Singapore, Singapore
Full time, Regular Employment
Location: Singapore, Singapore

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Thales in Singapore has been present since 1973, providing state-of-the-art solutions for customers in the aerospace, defence, security and transportation markets. Today, Thales in Singapore employs over 600 people and is home to all regional avionics services, a ground transportation integration centre, and regional innovation hub.

To provide customer support to the Operations Team.


·       Management of Long Term Agreement between customer and organization

·       Ensure on-time delivery for all spare parts and related services to all customers desire location

·       Daily Turn Around Time and On Time Delivery review on customers’ orders

·       Participate in account meetings with the responsible departments to share information and keep a global view on your customers’ activities which will include openly discussing order related issues to reduce possibility of issue escalation.

·       Supporting Accounts Manager by consolidating daily transactions (performance report, status report, etc)

·       Complies consolidated weekly status stock replenishment/ repair/etc  reports for customer  on a timely basis

·       Collect and report customers’ feedback share and align with Accounts Manager and improve the organization to customer

·       Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously

·       Complies with all US and Singapore Export Control/ Dangerous Goods/ hazardous material Regulations

·       To develop, manage and maintain strong relationship with Customers

·       Maintain basic competency working with integrated data systems, Microsoft Office, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required

·       Perform standby duties (AOG) on rotation basis

·       In addition to an assigned portfolio of customers, which may change, and to assist other account teams work load and work distribution priorities demand.


  • Diploma in Business/ Supply Chain Management/ Aerospace Engineering or related discipline
  • Minimum 3 years customer related experience, preferably in aviation industry
  • Knowledge of Aviation or Supply Chain management is a plus
  • Ability to work long hours and on weekends (if required)
  • Willing to be rostered to be on standby and respond within stipulated timeframe upon activation.
  • Proficiency with MS Office (word, excel, powerpoint)
  • Interpersonal and presentation skills
  • Familiar with thunderbird mail application
  • Ability to work as a team and independently

At Thales we provide CAREERS and not only jobs. With Thales employing 65,000 employees in 56 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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Singapore, Singapore

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