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Customer Service Front Office

Job ID: R0142000 Location: São Paulo, São Paulo, Brazil
Regular Employment, Full time
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

MAIN RESPONSABILITIES

  • Act as the main interface with Customers, Account Managers, and Technical Consultants during customer’s purchase order treatment.
  • Is responsible for order management once PO is in.
  • Inform Sales Operations on the receipt of non-forecasted Customers’ PO
  • Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt
  • Validate e ensure customers’ Purchase Orders are registered in Thales DIS order entry systems to allow treatment by the Planning dept.
  • Plan the Sales Orders shipment date with the Manufacturing site as per the Customer’s requested delivery date.
  • Coordinate Customers’ executables for Sales Order production (artwork validation, specific payment conditions, input files…).
  • Relay information around orders to/from Customers versus internal teams.
  • Follow up the Sales Orders until their shipment and invoicing, in a proactive mode.
  • Contribute to the short-term billing forecast exercise in volume and to its achievements.
  • Is responsible for backlog report accuracy through ERP data update when relevant.
  • Provide the agreed reports to Customers.
  • Attend some Customers’ meetings, assist Customers when visiting Thales DIS facilities.
  • Is in charge of Customers’ complaints registration and follow-up.

REQUIREMENTS

  • Bachelor's Degree preferably in Business Administration, International Trade or related courses.
  • Previous experience working as Customer Services to be in the front line with customers.
  • Knowledge in international sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…).
  • System Tools: IT Literate (Microsoft Pack Office, …).
  • ERP knowledge is a plus.
  • English mandatory.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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About our location

São Paulo, Brazil