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Customer Service Officer

Job ID: R0106951 Location: Jennings, New South Wales, Australia
Full time, Regular Employment
Location: Jennings, Australia

About Thales

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds. Talk to us about any support or accessibility requirements you may need and how we support flexibility in the workplace.

Wellbeing matters at Thales, and where possible we encourage a flexible work culture.



About Your Role

This is an exciting opportunity for a Customer Service Officer to join our team in Jennings. You will be responsible for managing the inventory functions by operating our stock control computer system, whilst providing great customer service to our customer, the Australian Defence Force (ADF). The logistics business provides storage, maintenance and distribution in an ongoing contractual agreement.

This role is exciting, challenging and rewarding; no two days will be the same! As the first point of contact for our customer, the ADF, you will need a positive attitude, be an active listener with excellent attention to detail and the ability to think on your feet. In turn, we will provide you with the training and support needed to succeed.

Within our logistics services business there are 17 depots throughout Australia, allowing various development and progression opportunities.

  • Ensuring the accurate operation of the inventory stock management system for the control of all aspects of storage, distribution and maintenance
  • Ensuring associated stores, clerical and data processing work is carried out
  • Managing the inventory system ensuring accuracy at all times
  • Monitoring shelf life of stores and assisting with audits and inspections
  • Building & maintaining relationships with both internal and external clients
  • Demonstrating a personal commitment to all matters relating to health and safety

How About You?

  • A Certificate III in Business (Administration) or equivalent
  • Previous experience operating a database program
  • High level of interpersonal, organisation and communication skills teamed with good attention to detail
  • Strong knowledge of standard computer applications including intermediate skills in Microsoft Excel and Word

Good to Know

You’ll get an email acknowledgement after you’ve applied, Thales strives to provide a personalised experience for all suitable applicants. 

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.  To learn more about clearances please visit – http://www.defence.gov.au/AGSVA/

Prior to offer you’ll complete a pre-employment police and medical.

For more information on Thales visit us @ThalesCareers on Instagram

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!


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About our location

Jennings, Australia

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