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Demand Support Coordinator

Job ID: R0063751 Location: Brisbane, Queensland, Australia
Full time, Regular Employment
Location: Brisbane, Australia

About Thales

Thales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Air Traffic Management, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar.

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

About Our Site

Our Eagle Farm site is the beating heart of operations for Thales' range of protected vehicles, which protect Australian soldiers in the field. At this site we provide a range of offering engineering and general maintenance services to ensure our soldiers remain safe. Our team of 140 have an unrivalled passion for what we do, our Support operations are pivotal to the ongoing success of both our Bushmaster and Hawkei platforms.

Our Opportunity

As a member of the Services and Support delivery team, the Demand Support Coordinator is dedicated to the supply of product to the customers. This is achieved through support to the capability, program, and project managers which includes general administration duties as well as reporting, auditing and assisting finance in reporting and invoicing.  This role also has opportunity to input into demand support process to improve our offering to our customers.  


  • Providing demand support in liaising with customers to receive and process orders
  • Processing orders and related quotes utilising our enterprise resource planning system
  • Tracking sales orders to meet customer requirements within set time frames
  • Ensuring the timely processing of invoices and analysing data
  • Maintaining strong external and internal relationships through the provision of superior customer service

About You

  • Appropriate/relevant tertiary qualification and experience in the use of an enterprise resource planning system is preferred
  • Experience in a similar multifaceted and fast paced role preferably in supply chain environment
  • Exceptional customer service skills
  • Strong MS Office – Word, Excel, and Powerpoint skills, exposure to Infor LN would be an advantage
  • Strong written and verbal communication capability is essential for this role due to the number of stakeholders involved

Special Requirements

The position is dependent on the candidate eligibility to obtain a Defence Security Clearance.

Culture & Benefits at Thales

Thales can offer you a variety of interesting and challenging work. We support  our employees to develop professionally and succeed. We are a growing global organisation so hiring from within is our first priority, ensuring all our employees are given every opportunity to develop and build their career.   We offer a variety of initiatives that support your wellbeing such as flexible work practices, salary sacrifice, novated leasing and purchased leave.

Thales is committed to providing  an inclusive workplace where the very best talent in Australia chooses to work, we encourage applicants from diverse backgrounds to apply.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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About our location

Brisbane, Australia

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